Terms and Conditions

Welcome to the website of TEMBOK Contemporary Design and Build (“we”, “our”, “us”).

These Terms and Conditions govern your use of our website and our professional services. By accessing or using our website, requesting a quotation, or entering into a contract with us, you agree to these Terms.

1. Company Information

Business name: TEMBOK Contemporary Design and Build

Address: 4 Mockbeggar Ln, Biddenden, Cranbrook TN17 4BD, United Kingdom

Email: [email protected]

Phone: 07723 187110

2. Definitions

“Client”, “you”, “your” refers to the person, company, or organisation engaging our services.

“Services” means any design, construction, consultation, or related work carried out by TEMBOK Contemporary Design and Build.

“Agreement” refers to the written contract, quotation, or acceptance of works between us and the Client.

3. Scope of Work

We will carry out the services as described in the quotation or written agreement provided to you. Any additional work not specified will be subject to a separate quotation and approval before commencement.

4. Quotations and Estimates

All quotations are valid for 30 days unless stated otherwise.

Estimates are provided as a guide and may change based on materials, labour, or unforeseen circumstances.

Acceptance of a quotation constitutes agreement to these Terms and Conditions.

5. Payment Terms

Payment terms will be outlined in your quotation or invoice.

Typically, payments are made in staged instalments based on project milestones or progress.

Invoices must be paid within 14 days of issue unless otherwise agreed.

Late payments may incur interest at 4% above the Bank of England base rate per month until payment is received.

Materials and goods supplied remain our property until full payment is received.

6. Client Responsibilities

You agree to:

Provide access to the property or site as needed for us to carry out the work.

Obtain any necessary permissions, licenses, or approvals (unless otherwise agreed).

Ensure the work area is safe and free from obstructions.

Notify us promptly of any issues, changes, or delays affecting the project.

7. Our Responsibilities

We will:

Carry out all work with reasonable care, skill, and professionalism.

Use suitable materials and qualified tradespeople.

Comply with relevant UK building regulations and health and safety laws.

Keep you informed of progress, timelines, and any material changes to costs or plans.

8. Changes and Variations

Any changes requested by the Client after work has begun must be agreed in writing.

Changes may affect the total cost and timeline of the project. No variation is binding unless confirmed by both parties.

9. Delays and Force Majeure

We will make every reasonable effort to complete work within agreed timelines. However, we are not liable for delays caused by events beyond our control, including (but not limited to):

Severe weather

Supplier delays

Illness or shortage of labour

Acts of God, accidents, or government restrictions

In such cases, we will notify you and agree on a revised completion schedule.

10. Warranties and Liability

We warrant that our work will be carried out to a professional standard and in accordance with your approved specifications.

Our liability for any claim arising from negligence, breach of contract, or otherwise shall not exceed the total price paid for the relevant services.

We are not liable for indirect, incidental, or consequential losses (such as loss of profit or enjoyment).

This warranty does not cover damage due to misuse, alteration, neglect, or work done by third parties after completion.

11. Cancellation

If you wish to cancel your project:

You must notify us in writing.

Any deposits paid may be non-refundable, depending on work or materials already procured.

Cancellation after work has started may incur charges for labour, materials, or losses sustained.

TEMBOK Contemporary Design and Build reserves the right to cancel or postpone work in the event of non-payment, unsafe site conditions, or other reasonable cause.

12. Intellectual Property

All designs, drawings, plans, and documents created by us remain our intellectual property until full payment has been received.

You are granted a licence to use them solely for the purpose for which they were provided. They must not be copied, altered, or distributed without our written permission.

13. Website Use

The content on our website is for general information only and may change without notice.

You must not reproduce or reuse any material from our website without prior consent.

We are not responsible for external links or third-party content.

14. Privacy and Data Protection

Your privacy is important to us. All personal information is handled in accordance with our Privacy Policy

, which complies with the UK General Data Protection Regulation (UK GDPR).

15. Complaints Procedure

We aim for 100% client satisfaction.

If you have a complaint, please contact us via [email protected]

, and we will work to resolve the issue promptly and fairly.

16. Governing Law