Terms & Conditions

Last updated: March 2026

1. Definitions

"TEMBOK", "we", "our" refers to TEMBOK Design & Build. "Client", "you", "your" refers to the person or entity commissioning work. "Works" refers to the building services described in the quotation.

2. Quotations

All quotations are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on the scope of works described and the site conditions observed at the time of survey. Additional works not included in the original quotation will be priced separately and agreed before commencement.

3. Agreement

A binding agreement is formed when the client accepts the quotation in writing and pays any required deposit. Acceptance confirms agreement to these terms and conditions.

4. Payment Terms

Payment schedules are agreed at quotation stage and are typically structured around project milestones. Invoices are payable within 14 days of issue. We reserve the right to suspend works if payments are not received within the agreed terms.

5. Programme & Access

Start dates and programmes are provided in good faith but may be affected by weather, material availability, planning delays or unforeseen site conditions. The client must provide reasonable access to the property during working hours. Delays caused by restricted access may affect the programme and costs.

6. Variations

Any changes to the agreed scope of works must be confirmed in writing. We will provide a price for the variation before proceeding. Variations may affect the programme and completion date.

7. Workmanship Guarantee

All workmanship is guaranteed for 5 years from the date of practical completion. This guarantee covers defects arising from faulty workmanship but does not cover normal wear and tear, damage caused by the client or third parties, or defects in materials covered by separate manufacturer warranties.

8. Insurance

TEMBOK maintains public liability insurance of £5 million and employer's liability insurance. Certificates are available on request. The client is responsible for maintaining their own buildings and contents insurance throughout the project.

9. Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through direct negotiation in the first instance. If resolution cannot be reached, disputes may be referred to mediation before any legal proceedings.

10. Cancellation

The client may cancel the agreement by providing written notice. If cancellation occurs after materials have been ordered or work has commenced, the client is liable for costs incurred to date including materials, labour and any restocking charges.

11. Governing Law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes arising from these terms.

12. Contact

For any questions regarding these terms, contact us at mb.tembok@gmail.com or 07723 187110.